WheelEase receives numerous customer inquiries daily, ranging from product specifications to troubleshooting. To manage this, they utilize Deskhero's ticket management system, which uses AI to categorize and prioritize tickets based on urgency and subject matter. This has significantly reduced the time taken to sort and assign tickets, allowing customer support agents to focus on resolving issues.
Deskhero's AI capabilities also come into play in generating suggested replies. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can suggest relevant responses to customer inquiries. This not only speeds up response times but also ensures consistency and accuracy in responses.
The company also uses Deskhero's AI-enhanced search feature. The AI uses embeddings from various data sources to provide comprehensive search results, making it easier for support agents to find relevant information when dealing with complex queries.
Additionally, WheelEase leverages Deskhero's knowledge base feature, which is enhanced by AI to generate articles from Word, PowerPoint, and PDF files. This has made it easier for them to create and update their knowledge base, ensuring that customers and support agents have access to the most up-to-date information.
Overall, Deskhero's advanced AI capabilities have significantly improved WheelEase's customer support operations, leading to increased customer satisfaction and efficiency.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets. It then categorizes and prioritizes them based on factors such as urgency and subject matter.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to customer inquiries.
How does Deskhero's AI-enhanced search work?
Deskhero's AI uses embeddings from various data sources to provide comprehensive search results. This makes it easier for support agents to find relevant information when dealing with complex queries.
* This article provides an example of how a fictive company in the Distribution and sale of invalid carriages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
