MobilityPlus maintains an extensive knowledge base to assist customers and support agents. They use Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This has simplified the process of creating and updating their knowledge base, saving them significant time and resources.
The company also uses Deskhero's AI-enhanced search feature. By leveraging OpenAI Embeddings from various data sources, the AI provides comprehensive search results, making it easier for customers and support agents to find the information they need.
Additionally, MobilityPlus uses Deskhero's AI to generate suggested replies for customer inquiries. By analyzing previous tickets, knowledge base articles, and uploaded files, the AI suggests relevant responses, speeding up response times and ensuring consistency in responses.
MobilityPlus also uses Deskhero's ticket management system, which uses AI to categorize and prioritize tickets. This has improved their ability to handle customer inquiries efficiently and effectively.
Overall, Deskhero's advanced AI capabilities have greatly improved MobilityPlus's knowledge base management and customer support, leading to improved customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to generate knowledge base articles from Word, PowerPoint, and PDF files. This simplifies the process of creating and updating the knowledge base.
How does Deskhero's AI-enhanced search work?
Deskhero's AI uses embeddings from various data sources to provide comprehensive search results. This makes it easier for customers and support agents to find the information they need.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to customer inquiries.
* This article provides an example of how a fictive company in the Distribution and sale of invalid carriages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
