EasyRide receives a high volume of customer inquiries daily. They use Deskhero's ticket management system, which leverages AI to categorize and prioritize tickets. This has significantly improved their ability to handle customer inquiries efficiently, reducing response times and improving customer satisfaction.
The company also uses Deskhero's AI to generate suggested replies. By analyzing previous tickets, knowledge base articles, and uploaded files, the AI suggests relevant responses, speeding up response times and ensuring consistency in responses.
EasyRide also uses Deskhero's AI-enhanced search feature. By leveraging OpenAI Embeddings from various data sources, the AI provides comprehensive search results, making it easier for customers and support agents to find the information they need.
Additionally, EasyRide uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This has simplified the process of creating and updating their knowledge base, ensuring that customers and support agents have access to the most up-to-date information.
Overall, Deskhero's advanced AI capabilities have greatly improved EasyRide's customer support operations and knowledge base management, leading to improved customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets. It then categorizes and prioritizes them based on factors such as urgency and subject matter.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to customer inquiries.
How does Deskhero's AI-enhanced search work?
Deskhero's AI uses embeddings from various data sources to provide comprehensive search results. This makes it easier for customers and support agents to find the information they need.
* This article provides an example of how a fictive company in the Distribution and sale of invalid carriages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
