TeleFilm Network receives a large volume of customer queries daily, from program schedules to subscription issues. Using Deskhero's advanced AI capabilities, they are able to automatically categorize and prioritize these tickets, ensuring that urgent matters are addressed promptly. The AI also suggests replies based on previous tickets and knowledge base articles, significantly reducing the time spent on each ticket.
The AI capabilities of Deskhero also enable TeleFilm Network to generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This ensures that their knowledge base is always up-to-date and comprehensive, providing customers with immediate answers to common queries.
TeleFilm Network also uses the AI-enhanced search bar feature of Deskhero. This allows their customer support team to quickly find relevant information from their vast database of tickets, articles, and uploaded files. The AI uses OpenAI Embeddings to enhance search results, making it easier for the team to find the information they need.
Furthermore, TeleFilm Network leverages the REST API of Deskhero to integrate it with their existing systems. This provides a seamless experience for their customer support team, allowing them to manage tickets and access the knowledge base without leaving their familiar environment.
Through Deskhero, TeleFilm Network has been able to significantly improve their customer service efficiency and effectiveness. The advanced AI capabilities of Deskhero have enabled them to provide faster and more accurate responses to customer queries, leading to increased customer satisfaction.
How does the AI categorize and prioritize tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does the AI-enhanced search bar work?
The search bar uses AI to analyze the query and find relevant content from the database. It uses OpenAI Embeddings to enhance the search results, making it easier to find the needed information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, providing a seamless experience for the customer support team.
* This article provides an example of how a fictive company in the Distribution of Film and Television Content industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
