EcoPipe Energy, a renowned distributor of natural gas through pipelines, was dealing with an increasing volume of customer support tickets. They needed a solution that could handle the complexity and diversity of the tickets effectively.
They chose to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. With its ticket management system, structured data lists, and custom fields, Deskhero made it easier for EcoPipe Energy to manage their customer support tickets.
Deskhero's advanced AI capabilities played a crucial role in improving the ticket management process. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This not only reduced the time taken to respond to customer queries but also improved the quality of the responses.
The AI capabilities also enhanced the search results, making it easier for the support team to find relevant information quickly. The comprehensive search bar and REST API further streamlined the process, improving the overall efficiency of the ticket management system.
With Deskhero, EcoPipe Energy has been able to manage their customer support tickets more effectively, resulting in increased customer satisfaction and reduced response times.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to generate suggested replies, reducing the time taken to respond to customer queries and improving the quality of the responses. It also enhances the search results, making it easier for the support team to find relevant information quickly.
What other features of Deskhero does EcoPipe Energy use?
EcoPipe Energy also uses Deskhero's ticket management system, structured data lists, custom fields, comprehensive search bar, and REST API to manage their customer support tickets.
Has Deskhero improved EcoPipe Energy's customer support services?
Yes, with Deskhero, EcoPipe Energy has been able to manage their customer support tickets more effectively, resulting in increased customer satisfaction and reduced response times.
* This article provides an example of how a fictive company in the Distribution of natural gas through pipelines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
