GasFlow Distribution, a major player in the distribution of natural gas through pipelines, was struggling with managing their extensive knowledge base. The sheer volume of information made it difficult for their support team to find relevant information quickly.
They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's structured data lists, custom fields, and comprehensive search bar made it easier for GasFlow Distribution to manage their knowledge base.
Deskhero's advanced AI capabilities were particularly beneficial. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to enhance the search results. This made it easier for the support team to find relevant information quickly, improving their efficiency.
Additionally, the AI capabilities generated suggested replies based on the relevant content found. This not only reduced the time taken to respond to customer queries but also improved the quality of the responses.
With Deskhero, GasFlow Distribution has been able to manage their knowledge base more effectively, resulting in improved customer support services and increased customer satisfaction.
How does Deskhero's AI capabilities enhance the management of the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to enhance the search results, making it easier for the support team to find relevant information quickly. It also generates suggested replies based on the relevant content found, improving the quality of the responses.
What other features of Deskhero does GasFlow Distribution use?
GasFlow Distribution also uses Deskhero's structured data lists, custom fields, comprehensive search bar, and REST API to manage their knowledge base.
Has Deskhero improved GasFlow Distribution's customer support services?
Yes, with Deskhero, GasFlow Distribution has been able to manage their knowledge base more effectively, resulting in improved customer support services and increased customer satisfaction.
* This article provides an example of how a fictive company in the Distribution of natural gas through pipelines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
