PowerPath uses Deskhero's structured data lists and custom fields to categorize and manage customer queries and tickets effectively. The AI capabilities of Deskhero help PowerPath to analyze previous tickets and knowledge base articles to provide suggested replies, reducing the response time significantly.
The custom email domains and user groups features allow PowerPath to maintain a professional image while ensuring that the right teams are handling the appropriate issues. This leads to increased efficiency and customer satisfaction.
PowerPath also utilizes the kanban board feature for visualizing the progress of different tickets. The AI capabilities further enhance this by predicting possible bottlenecks based on historical data, enabling proactive management.
With the help of Deskhero's website scraping feature, PowerPath keeps its knowledge base updated with the latest information from relevant industry websites. The AI capabilities help in generating knowledge base articles from these scraped data, reducing the manual effort required.
Finally, PowerPath uses the comprehensive search bar and REST API features of Deskhero to integrate the platform with their existing systems. The AI capabilities enhance the search results by finding the most relevant content from the embedded data.
How does Deskhero's AI capabilities enhance PowerPath's customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to provide suggested replies, predict possible bottlenecks, generate knowledge base articles from scraped data, and enhance search results. This leads to reduced response times, proactive management, less manual effort, and more relevant search results.
How does PowerPath maintain a professional image using Deskhero?
PowerPath uses Deskhero's custom email domains and user groups features to maintain a professional image and ensure that the right teams are handling the appropriate issues.
How does PowerPath integrate Deskhero with their existing systems?
PowerPath uses the comprehensive search bar and REST API features of Deskhero to integrate the platform with their existing systems.
* This article provides an example of how a fictive company in the Distribution Network Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
