Craft Brew Logistics prides itself on its extensive knowledge of craft beers. To share this knowledge with their customers, they use Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The AI system uses OpenAI embeddings to find relevant content and generate informative articles. This not only saves time but also ensures that the information is accurate and up-to-date.
Customers can access these articles through the comprehensive search bar, which uses the same AI technology to enhance search results. This makes it easy for customers to find the information they need without having to contact customer support.
Deskhero's AI capabilities also allow Craft Brew Logistics to automate responses to common inquiries using information from the knowledge base. This reduces the workload on the support team and improves response times.
Overall, Deskhero's advanced AI capabilities have enabled Craft Brew Logistics to enhance their knowledge base, improve customer self-service, and streamline their support process.
How does Deskhero generate knowledge base articles?
Deskhero's AI system uses OpenAI embeddings to find relevant content from Word, PowerPoint, PDF files, and scraped website data. It then uses this content to generate informative and accurate knowledge base articles.
How does Deskhero improve customer self-service?
Deskhero enhances search results using AI technology, making it easy for customers to find the information they need in the knowledge base. It also allows for automation of responses to common inquiries using information from the knowledge base.
How does Deskhero streamline the support process?
By automating responses to common inquiries and enhancing the knowledge base, Deskhero reduces the workload on the support team and improves response times. This results in a more efficient support process.
* This article provides an example of how a fictive company in the Distribution of Beer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
