Ale Trail Couriers receives a large number of emails daily from customers, suppliers, and partners. To manage these emails effectively, they use Deskhero's custom email domains and AI-powered ticket management system.
The AI system uses OpenAI embeddings to categorize emails, generate suggested replies, and enhance search results. This not only speeds up the response time but also ensures that all emails are handled appropriately.
The company also uses Deskhero's user groups feature to assign emails to the right team or individual. This ensures that each email is handled by the person best equipped to deal with it, improving the quality of responses.
Deskhero's AI capabilities also allow Ale Trail Couriers to automate responses to routine inquiries, further improving response times and reducing the workload on their support team.
Overall, Deskhero's advanced AI capabilities have enabled Ale Trail Couriers to improve their email management, enhance customer communication, and streamline their support process.
How does Deskhero improve email management?
Deskhero's AI system uses OpenAI embeddings to categorize emails, generate suggested replies, and enhance search results. This speeds up response time and ensures appropriate handling of all emails. The platform also allows for assignment of emails to the right team or individual using the user groups feature.
How does Deskhero enhance customer communication?
By generating accurate and timely responses to emails, Deskhero improves communication with customers. The platform also ensures that each email is handled by the person best equipped to deal with it, improving the quality of responses.
How does Deskhero streamline the support process?
Deskhero's AI capabilities allow for automation of responses to routine inquiries, reducing the workload on the support team and improving response times. This results in a more efficient support process.
* This article provides an example of how a fictive company in the Distribution of Beer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
