Hops & Barley Distributors receives a high volume of customer inquiries daily, ranging from order status checks to product information requests. The company uses Deskhero's AI-powered ticket management system to efficiently handle these inquiries. The system leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response time.
The AI system also enhances search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex inquiries that require in-depth product knowledge or specific policy details.
Deskhero's AI capabilities also allow Hops & Barley to automate routine inquiries, freeing up their support staff to focus on more complex issues. This has resulted in improved customer satisfaction rates and a more efficient support process.
Additionally, the company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent matters are addressed promptly, and nothing falls through the cracks.
Overall, Deskhero's advanced AI capabilities have enabled Hops & Barley Distributors to streamline their customer support process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This helps in providing quick and accurate responses to customer inquiries.
How does Deskhero help in handling complex inquiries?
Deskhero's comprehensive search bar and AI-enhanced search results make it easy to find relevant information quickly. This is particularly useful when dealing with complex inquiries that require in-depth product knowledge or specific policy details.
How does Deskhero improve the efficiency of the customer support process?
Deskhero allows for automation of routine inquiries, freeing up support staff to focus on more complex issues. It also helps categorize and prioritize tickets using custom fields and structured data lists, ensuring that urgent matters are addressed promptly.
* This article provides an example of how a fictive company in the Distribution of Beer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
