ElectroFlow receives numerous customer queries daily, ranging from billing inquiries to service disruptions. The company uses Deskhero's ticket management system to effectively organize these queries and ensure timely responses. The AI capabilities of Deskhero assist in categorizing the tickets based on their content, helping the support team prioritize and address them efficiently.
With the help of Deskhero's AI, ElectroFlow has been able to automate the generation of responses to common customer queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero suggests appropriate replies, saving valuable time for the support team.
Deskhero's AI also enhances ElectroFlow's search functionality. By using the AI's understanding of the content, the search results are more relevant and accurate. This feature has been particularly useful in quickly finding information from the company's extensive database of policies, manuals, and presentations.
ElectroFlow also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. The AI capabilities of Deskhero ensure that only pertinent information is added to the knowledge base.
Overall, Deskhero's AI capabilities have significantly improved ElectroFlow's customer support efficiency. The platform has not only automated many tasks but also ensured that the information provided to customers is accurate and up-to-date.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI assists in categorizing customer queries based on their content, suggesting appropriate responses, and enhancing the search functionality for quick information retrieval.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest information from relevant industry websites. Its AI capabilities ensure that only pertinent information is added to the knowledge base.
How has Deskhero improved ElectroFlow's customer support efficiency?
Deskhero has automated many tasks such as response generation and ticket categorization. It also ensures that the information provided to customers is accurate and up-to-date, thereby improving overall customer support efficiency.
* This article provides an example of how a fictive company in the Distribution of Electricity industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
