PowerGrid Solutions handles a large volume of customer queries and complaints daily. Using Deskhero's ticket management system, the company effectively organizes these tickets and ensures they are addressed promptly. Deskhero's AI capabilities assist in automatically categorizing these tickets, enabling the support team to prioritize and resolve them efficiently.
The company also uses Deskhero's AI to generate responses to common customer queries. By utilizing OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero suggests suitable replies, significantly reducing the response time.
Deskhero's AI also enhances the search functionality of PowerGrid Solutions' helpdesk. The AI's understanding of the content ensures that the search results are relevant and precise, making it easier for the support team to find necessary information from the company's vast database of policies, manuals, and presentations.
PowerGrid Solutions uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry information. The AI capabilities of Deskhero ensure that only relevant information is added to the knowledge base, keeping it concise and useful.
Overall, Deskhero's AI capabilities have greatly improved PowerGrid Solutions' helpdesk efficiency. The platform has automated several tasks and ensured that the information provided to customers is accurate and current.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI helps in automatically categorizing customer queries, suggesting suitable responses, and enhancing the search functionality for quick information retrieval.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest information from relevant industry websites. Its AI capabilities ensure that only relevant information is added to the knowledge base.
How has Deskhero improved PowerGrid Solutions' helpdesk efficiency?
Deskhero has automated several tasks such as response generation and ticket categorization. It also ensures that the information provided to customers is accurate and current, thereby improving overall helpdesk efficiency.
* This article provides an example of how a fictive company in the Distribution of Electricity industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
