DocuPrep Solutions receives a high volume of customer queries and requests daily. They use Deskhero's ticket management feature to organize these requests efficiently. The AI capabilities of Deskhero analyze the content of these tickets using OpenAI Embeddings, which helps in categorizing and prioritizing them based on their relevance and urgency.
The AI also generates suggested replies for the customer support team, reducing their response time significantly. It leverages the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to provide accurate and relevant responses.
Deskhero's AI capabilities also enhance the search results for both the support team and the customers. When a customer or a support team member searches for a query, the AI uses the embeddings from previous tickets and other resources to provide the most relevant results.
DocuPrep Solutions also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their operations.
By using Deskhero, DocuPrep Solutions has been able to improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI analyzes the content of the tickets using OpenAI Embeddings, which helps in categorizing and prioritizing them based on their relevance and urgency. It also generates suggested replies for the support team.
How does Deskhero's AI enhance search results?
When a query is searched, Deskhero's AI uses the embeddings from previous tickets and other resources to provide the most relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Document preparation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
