DocsReady Services has a vast knowledge base that they use to assist their customers. They use Deskhero's AI capabilities to keep this knowledge base updated and relevant. The AI analyzes the knowledge base articles, uploaded files, and scraped website data to generate new articles or update the existing ones.
The AI also uses these resources to generate suggested replies for the support team. This not only reduces the response time but also ensures that the responses are accurate and helpful.
DocsReady Services also uses Deskhero's website scraping feature to gather data from their website and other relevant sources. The AI analyzes this data and uses it to update the knowledge base and generate suggested replies.
With Deskhero's comprehensive search bar, both the support team and the customers can find the information they need quickly and easily. The AI enhances the search results by using the embeddings from previous tickets and other resources.
By using Deskhero, DocsReady Services has been able to improve their knowledge base, streamline their customer support, and increase customer satisfaction.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI analyzes the knowledge base articles, uploaded files, and scraped website data to generate new articles or update the existing ones.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the knowledge base articles, uploaded files, and scraped website data to generate suggested replies for the support team.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses the embeddings from previous tickets and other resources to provide the most relevant search results.
* This article provides an example of how a fictive company in the Document preparation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
