PaperTrail Inc. has a large customer base and they receive numerous queries and requests daily. They use Deskhero's user groups feature to manage their support team and assign tickets efficiently. The AI capabilities of Deskhero assist in this process by analyzing the tickets and suggesting the best team or individual to handle them.
The AI also generates suggested replies for the support team using the knowledge base articles, uploaded files, and scraped website data. This not only reduces the response time but also ensures that the responses are accurate and helpful.
PaperTrail Inc. also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI analyzes the scraped data and updates the knowledge base automatically, saving valuable time and resources.
With Deskhero's comprehensive search bar, both the support team and the customers can find the information they need quickly and easily. The AI enhances the search results by using the embeddings from previous tickets and other resources.
By implementing Deskhero, PaperTrail Inc. has been able to streamline their helpdesk services, improve response times, and enhance customer satisfaction.
How does Deskhero's AI assist in assigning tickets?
Deskhero's AI analyzes the tickets and suggests the best team or individual to handle them based on their content and relevance.
How does Deskhero's AI update the knowledge base?
Deskhero's AI analyzes the data scraped from the website and updates the knowledge base automatically.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses the embeddings from previous tickets and other resources to provide the most relevant search results.
* This article provides an example of how a fictive company in the Document preparation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
