DocuClone receives a high volume of customer queries daily, ranging from technical issues to pricing inquiries. The company uses Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero enable automatic categorization of tickets based on the content, which helps in prioritizing and assigning them to the right support agent.
Deskhero's AI also assists in generating suggested replies for the support agents. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This significantly reduces the response time and improves the overall customer experience.
The company also uses Deskhero's knowledge base feature, where the AI capabilities come into play by generating articles from word, powerpoint, pdf files. This not only saves time but also ensures that all the important information is readily available for both the support agents and customers.
Deskhero's comprehensive search bar powered by AI enhances the search results by providing more relevant and detailed information. This feature is particularly useful for the support agents when they need to quickly find information to resolve a customer query.
Lastly, DocuClone uses Deskhero's custom fields and user groups features to personalize the support experience for their customers. The AI capabilities help in identifying the customer's preferences and history, which allows the support agents to provide a more tailored service.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI categorizes the customer queries based on the content, suggests replies for the support agents, and enhances the search results by providing more relevant information.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files, ensuring that all the important information is readily available.
How does Deskhero's AI personalize the customer support experience?
Deskhero's AI identifies the customer's preferences and history, which allows the support agents to provide a more tailored service.
* This article provides an example of how a fictive company in the Document Reproduction and Duplication Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
