PrintMaster has a large customer base and receives hundreds of customer queries every day. To manage these queries effectively, they use Deskhero's ticket management system. Deskhero's AI capabilities help in automatically sorting and prioritizing these tickets, ensuring that critical issues are addressed promptly.
The AI-powered suggested replies feature of Deskhero is a game-changer for PrintMaster. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate appropriate responses. This not only speeds up the response time but also ensures consistent quality of support.
PrintMaster also leverages Deskhero's knowledge base feature. The AI capabilities assist in creating articles from various file formats like word, powerpoint, pdf, etc. This automated process saves time and ensures that the knowledge base is always up-to-date with the latest information.
With Deskhero's comprehensive search bar, the support agents at PrintMaster can quickly find the information they need. The AI capabilities enhance the search results by providing more accurate and relevant information.
Finally, PrintMaster uses Deskhero's custom fields and user groups features to deliver personalized support. The AI capabilities help in understanding the customer's needs and preferences, enabling the support agents to provide a customized support experience.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI helps in sorting and prioritizing the customer queries, and also provides suggested replies for the support agents.
How does Deskhero's AI contribute to the knowledge base?
Deskhero's AI assists in creating knowledge base articles from various file formats, ensuring that the knowledge base is always up-to-date.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by providing more accurate and relevant information.
* This article provides an example of how a fictive company in the Document Reproduction and Duplication Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
