TransLingua Global receives numerous queries and support tickets daily, requiring a robust system to manage and respond to them effectively. They use Deskhero's ticket management feature to organize and prioritize these tickets, ensuring that no customer query is left unanswered.
With the help of Deskhero's AI capabilities, TransLingua Global has been able to automate responses to common queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time.
The custom fields feature allows TransLingua Global to categorize tickets based on the type of translation service, language pair, or urgency level. This helps the support team to prioritize and handle tickets more efficiently.
Deskhero's comprehensive search bar and advanced AI capabilities have also improved the quality of TransLingua's customer support. The AI uses embeddings to enhance search results, enabling the support team to find relevant content quickly and provide accurate solutions to customer queries.
Finally, the REST API feature of Deskhero allows TransLingua Global to integrate the platform with their existing systems, creating a seamless workflow and improving overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to common queries, significantly reducing the time taken to respond to customers.
How does Deskhero help in prioritizing tickets?
Deskhero's custom fields feature allows companies to categorize tickets based on various factors like service type, language pair, or urgency level. This helps in prioritizing and handling tickets more efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API feature allows it to be integrated with existing systems, creating a seamless workflow and improving overall operational efficiency.
* This article provides an example of how a fictive company in the Document Translation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
