Polyglot Solutions maintains a comprehensive knowledge base to assist customers with common queries and issues. They use Deskhero's knowledge base feature to organize and present this information in an easily accessible format.
Deskhero's AI capabilities have greatly improved the quality and usefulness of Polyglot's knowledge base. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate new articles, keeping the knowledge base updated with the latest information.
Additionally, Deskhero's website scraping feature allows Polyglot Solutions to automatically gather and update information from their website into the knowledge base. This ensures that the knowledge base always contains the most recent and relevant information.
The advanced search feature powered by AI helps customers find relevant information quickly and accurately. The AI uses embeddings to enhance search results, providing customers with precise and helpful solutions.
By improving their knowledge base with Deskhero, Polyglot Solutions has been able to reduce the number of support tickets and improve customer satisfaction.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate new articles for the knowledge base, keeping it updated with the latest information.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to automatically gather and update information from their website into the knowledge base, ensuring it always contains the most recent and relevant information.
How does the advanced search feature work?
The advanced search feature uses AI and OpenAI embeddings to enhance search results, providing customers with precise and helpful solutions to their queries.
* This article provides an example of how a fictive company in the Document Translation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
