Documentary Universe has a vast knowledge base that needs to be regularly updated and organized. This was a time-consuming task until they implemented Deskhero. The platform's advanced AI capabilities have significantly improved their knowledge base management.
With Deskhero, Documentary Universe uses AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This has not only saved time but also ensured that the articles are accurate and comprehensive.
The AI also enhances search results, making it easier for the support team to find relevant articles quickly. This has improved the efficiency of their customer support and increased customer satisfaction.
Deskhero's AI capabilities have also been instrumental in managing customer support tickets. The AI analyzes previous tickets to find relevant content, which is then used to generate suggested replies. This has sped up the response time and improved the quality of the responses.
Overall, Deskhero's AI capabilities have greatly improved Documentary Universe's knowledge base management, making it more efficient and effective.
How does Deskhero's AI help with knowledge base management?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This saves time and ensures that the articles are accurate and comprehensive.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant articles quickly.
How does the AI help with ticket management?
The AI analyzes previous tickets to find relevant content, which is then used to generate suggested replies. This speeds up the response time and improves the quality of the responses.
* This article provides an example of how a fictive company in the Documentaries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
