DocuWorld receives thousands of customer support tickets every day. Managing these tickets was a major challenge until they implemented Deskhero. The platform's advanced AI capabilities have revolutionized their ticket management process.
With Deskhero, DocuWorld uses AI to analyze previous tickets and find relevant content. This content is then used to generate suggested replies, which has significantly reduced the time it takes to respond to tickets.
The AI also enhances the search functionality, making it easier for the support team to find relevant tickets and information. This has improved the quality of their responses and increased customer satisfaction.
Deskhero's AI capabilities have also been instrumental in organizing the company's knowledge base. The AI can generate articles from various types of files, which has made it easier for the company to keep their knowledge base comprehensive and up-to-date.
Overall, Deskhero's AI capabilities have greatly improved DocuWorld's ticket management, making it more efficient and effective.
How does Deskhero's AI help with ticket management?
Deskhero's AI analyzes previous tickets to find relevant content, which is then used to generate suggested replies. This speeds up the response time and improves the quality of the responses.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant tickets and information.
What types of files can the AI generate knowledge base articles from?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Documentaries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
