Documentary Central has a large customer base with diverse inquiries ranging from content queries to technical issues. Managing these inquiries was a challenge until they implemented Deskhero. The platform's advanced AI capabilities have significantly improved the efficiency and quality of their customer support.
With Deskhero, Documentary Central leverages AI to generate suggested replies based on previous tickets, knowledge base articles, and other uploaded files. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex or technical inquiries that require detailed responses.
Deskhero's AI capabilities have also been instrumental in managing the company's knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, which has made it easier for the company to keep their knowledge base updated and comprehensive.
Overall, Deskhero's AI capabilities have transformed Documentary Central's customer support, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information quickly.
Can the AI generate knowledge base articles from any type of file?
Currently, the AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Documentaries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
