FilmCraft receives a large volume of customer queries and feedback daily. Managing these tickets was a daunting task until they implemented Deskhero. Deskhero's AI capabilities allowed FilmCraft to automate ticket categorization and prioritization, significantly reducing manual effort.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and content of new tickets. It then suggests appropriate categories and priorities, helping FilmCraft's customer support team to manage tickets more efficiently.
Deskhero's AI also helps in user grouping. It analyzes the user's interaction history and suggests appropriate user groups. This has made it easier for FilmCraft to manage their user base and provide personalized support.
Moreover, the AI capabilities have been used to enhance the search results within the user groups. This has made it easier for FilmCraft's staff to find the information they need, increasing productivity.
Overall, Deskhero's AI capabilities have significantly improved FilmCraft's ticket management and user grouping, making their operations more efficient and customer-centric.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings to understand the context and content of tickets. It then suggests appropriate categories and priorities, helping to manage tickets more efficiently.
How does Deskhero's AI assist in user grouping?
Deskhero's AI analyzes the user's interaction history and suggests appropriate user groups. This makes it easier to manage the user base and provide personalized support.
How does Deskhero's AI enhance search results within user groups?
Deskhero's AI uses OpenAI Embeddings to find relevant content within user groups. This makes the search results more accurate and comprehensive, saving time and improving productivity.
* This article provides an example of how a fictive company in the Documentary Filmmaking industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
