HomeSoft Solutions receives hundreds of support tickets daily, which were previously handled manually by their support team. With Deskhero, they leverage AI to automatically categorize and prioritize these tickets based on their urgency and complexity. This has significantly reduced the time taken to respond to high-priority tickets.
The AI-powered knowledge base of Deskhero has been a game-changer for HomeSoft. The system automatically generates articles from various sources like word documents, powerpoint presentations, PDF files, and even scrapes data from their website. This has drastically reduced the time taken to update the knowledge base and ensures that it is always up-to-date with the latest information.
Deskhero's AI capabilities also enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This has made it easier for the support team to find relevant information quickly and provide accurate solutions to customer queries.
Furthermore, the AI system suggests replies to customer queries by analyzing the context and content of the query. This has not only improved the efficiency of the support team but also increased customer satisfaction levels.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support operations of HomeSoft Solutions, making them more efficient and effective.
How does Deskhero categorize and prioritize tickets?
Deskhero uses advanced AI algorithms to analyze the content of the tickets and categorize them based on their urgency and complexity. This helps in prioritizing the tickets and ensuring that high-priority tickets are addressed first.
How does the AI-powered knowledge base work?
The AI-powered knowledge base in Deskhero can generate articles from various sources like word documents, powerpoint presentations, PDF files, and can even scrape data from websites. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero suggest replies to customer queries?
Deskhero's AI analyzes the context and content of the customer query and suggests possible replies based on its analysis. This not only improves the efficiency of the support team but also ensures that the responses are accurate and relevant.
* This article provides an example of how a fictive company in the Domestic software customization and deployment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
