CustomSoft Creations receives a large number of support tickets daily. Prior to Deskhero, these were managed manually, leading to delays and inefficiencies. Now, with Deskhero's AI capabilities, these tickets are automatically categorized and prioritized, resulting in faster response times and improved customer satisfaction.
The AI-powered knowledge base of Deskhero has been a key factor in improving the efficiency of CustomSoft's support team. The system automatically generates articles from various sources, ensuring that the knowledge base is always updated with the latest information.
Deskhero's advanced AI capabilities also enhance the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This has made it easier for the support team to find relevant information quickly, thus improving their efficiency.
Moreover, Deskhero's AI suggests replies to customer queries by analyzing the context and content of the query. This has not only improved the efficiency of the support team but also increased customer satisfaction by providing accurate and timely responses.
In conclusion, the advanced AI capabilities of Deskhero have transformed the customer support operations of CustomSoft Creations, making them more efficient and effective.
How does Deskhero manage support tickets?
Deskhero uses advanced AI algorithms to automatically categorize and prioritize support tickets. This ensures that high-priority tickets are addressed promptly, improving response times and customer satisfaction.
How does the AI-powered knowledge base stay updated?
Deskhero's AI-powered knowledge base automatically generates articles from various sources like word documents, powerpoint presentations, PDF files, and can even scrape data from websites. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero suggest replies to customer queries?
Deskhero's AI analyzes the context and content of the customer query and suggests possible replies. This not only improves the efficiency of the support team but also ensures that the responses are accurate and relevant.
* This article provides an example of how a fictive company in the Domestic software customization and deployment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
