DomesticTech Innovations used to struggle with managing the large volume of support tickets they received daily. With Deskhero, they now use AI to automatically sort and prioritize these tickets, reducing the workload on their support team and improving response times.
The AI-powered knowledge base of Deskhero has been instrumental in keeping their support team updated with the latest information. The system automatically generates articles from various sources, ensuring that the knowledge base is always current and comprehensive.
Deskhero's advanced AI capabilities also enhance the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This has made it easier for the support team to find relevant information quickly, thus improving their efficiency.
Additionally, Deskhero's AI suggests replies to customer queries by analyzing the context and content of the query. This has not only improved the efficiency of the support team but also increased customer satisfaction by providing accurate and timely responses.
In summary, Deskhero's advanced AI capabilities have revolutionized the way DomesticTech Innovations manages their customer support, making it more efficient and effective.
How does Deskhero help in managing support tickets?
Deskhero uses advanced AI algorithms to automatically sort and prioritize support tickets. This reduces the workload on the support team and ensures that high-priority tickets are addressed promptly.
How does the AI-powered knowledge base stay updated?
Deskhero's AI-powered knowledge base automatically generates articles from various sources like word documents, powerpoint presentations, PDF files, and can even scrape data from websites. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero suggest replies to customer queries?
Deskhero's AI analyzes the context and content of the customer query and suggests possible replies. This not only improves the efficiency of the support team but also ensures that the responses are accurate and relevant.
* This article provides an example of how a fictive company in the Domestic software customization and deployment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
