SafeHaven uses Deskhero's advanced AI capabilities to manage the high volume of support tickets they receive daily. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to clients and ensures consistency in the quality of responses.
The custom fields feature allows SafeHaven to categorize tickets based on the nature of the issue, urgency, and other relevant factors. This helps in prioritizing and routing tickets to the appropriate personnel, ensuring that critical issues are addressed promptly.
SafeHaven also utilizes the knowledge base feature to create a comprehensive resource hub for clients. The AI capabilities help in generating articles from Word, PowerPoint, PDF files, and even scraped website data, making it easy to keep the knowledge base updated with the latest information.
Deskhero's REST API is used to integrate the platform with SafeHaven's existing systems, ensuring seamless data flow and improved operational efficiency. The comprehensive search bar makes it easy for staff to find relevant information quickly.
Overall, Deskhero's advanced AI capabilities have enabled SafeHaven to enhance their client support services, improve response times, and ensure consistent quality of support.
How has Deskhero improved SafeHaven's response times?
Deskhero's advanced AI capabilities generate suggested replies for support tickets, significantly reducing the time taken to respond to clients.
How does SafeHaven use Deskhero's custom fields feature?
SafeHaven uses the custom fields feature to categorize tickets based on the nature of the issue, urgency, and other relevant factors. This helps in prioritizing and routing tickets to the appropriate personnel.
How does SafeHaven keep their knowledge base updated?
SafeHaven uses Deskhero's AI capabilities to generate articles from Word, PowerPoint, PDF files, and scraped website data, making it easy to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Domestic Violence Prevention and Intervention Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
