Harmony House uses Deskhero's advanced AI capabilities to manage their support tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to clients and ensuring consistency in the quality of responses.
The user groups feature allows Harmony House to organize their support team based on specialization, ensuring that tickets are routed to the right personnel. This not only improves the efficiency of the support team but also ensures that clients receive the most appropriate support.
With the help of the knowledge base feature, Harmony House has created a comprehensive resource hub for clients. The AI capabilities help in generating articles from various sources, keeping the knowledge base updated with the latest information.
Deskhero's REST API is used to integrate the platform with Harmony House's existing systems, ensuring seamless data flow and improved operational efficiency. The comprehensive search bar makes it easy for staff to find relevant information quickly.
Overall, Deskhero's advanced AI capabilities have enabled Harmony House to streamline their support services, improve response times, and ensure consistent quality of support.
How has Deskhero improved Harmony House's response times?
Deskhero's advanced AI capabilities generate suggested replies for support tickets, significantly reducing the time taken to respond to clients.
How does Harmony House use Deskhero's user groups feature?
Harmony House uses the user groups feature to organize their support team based on specialization, ensuring that tickets are routed to the right personnel.
How does Harmony House keep their knowledge base updated?
Harmony House uses Deskhero's AI capabilities to generate articles from various sources, keeping the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Domestic Violence Prevention and Intervention Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
