Doorstep Delights receives hundreds of customer queries daily, ranging from product inquiries to delivery status checks. The volume of tickets was overwhelming their customer support team, causing delays in responses and impacting customer satisfaction.
With Deskhero, the company was able to leverage AI capabilities to manage and prioritize tickets effectively. The platform's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent on each ticket.
Deskhero's advanced search bar also proved invaluable. It uses AI to enhance search results, making it easier for the support team to find relevant information quickly. This feature has drastically improved the efficiency of the team, allowing them to handle more tickets within the same timeframe.
The company also utilized Deskhero's REST API to integrate the platform with their existing CRM system. This allowed for seamless data exchange between the two systems, further enhancing the efficiency of their operations.
Overall, Doorstep Delights has seen a significant improvement in their customer support performance since implementing Deskhero. They have managed to reduce response times, improve customer satisfaction, and increase their team's productivity.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. These suggestions are based on the context of the query and the information available in the system.
How does the advanced search bar work?
The advanced search bar uses AI to enhance search results. It takes into account the context of the search query and uses AI to find the most relevant information in the system.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This allows for seamless data exchange and enhances operational efficiency.
* This article provides an example of how a fictive company in the Door-to-door sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
