Green Thumb Gardening receives numerous customer queries daily about their wide range of gardening products. The high volume of tickets was straining their customer support team, leading to delayed responses and decreased customer satisfaction.
By implementing Deskhero, the company was able to leverage AI capabilities to manage tickets more effectively. The platform's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent on each ticket.
Green Thumb Gardening also utilized Deskhero's custom fields feature. This allowed them to categorize tickets based on product type, issue type, and other relevant factors, making it easier for the support team to prioritize and handle tickets.
The advanced search bar, powered by AI, proved invaluable in helping the support team find relevant information quickly. This feature has drastically improved the team's efficiency, enabling them to handle more tickets within the same timeframe.
Since implementing Deskhero, Green Thumb Gardening has seen a significant improvement in their customer support performance. They have managed to reduce response times, improve customer satisfaction, and increase their team's productivity.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. These suggestions are based on the context of the query and the information available in the system.
What is the benefit of the custom fields feature?
The custom fields feature allows you to categorize tickets based on various factors like product type, issue type, etc. This makes it easier for the support team to prioritize and handle tickets.
How does the advanced search bar improve efficiency?
The advanced search bar uses AI to enhance search results. It makes it easy for the support team to find relevant information quickly, thereby improving their efficiency.
* This article provides an example of how a fictive company in the Door-to-door sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
