Home Essentials Inc. deals with a wide range of products, making their customer queries diverse and complex. Managing these queries was a challenge for their support team, leading to delayed responses and customer dissatisfaction.
Implementing Deskhero helped the company overcome this challenge. The platform's AI capabilities were used to manage tickets effectively. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI was able to suggest relevant replies, greatly reducing the time taken to resolve each ticket.
The company also made use of Deskhero's website scraping feature. This allowed them to automatically gather and update information from their website, keeping their knowledge base up-to-date and enhancing the accuracy of the AI's suggested replies.
Furthermore, the advanced search bar powered by AI made it easy for the support team to find relevant information quickly. This feature significantly improved the team's efficiency and enabled them to handle more tickets in less time.
Since implementing Deskhero, Home Essentials Inc. has seen a marked improvement in their helpdesk services. They have been able to reduce response times, improve customer satisfaction, and increase the productivity of their support team.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies. This helps in managing tickets effectively and reduces the time taken to resolve each ticket.
What is the benefit of the website scraping feature?
The website scraping feature allows Deskhero to automatically gather and update information from your website. This keeps your knowledge base up-to-date and enhances the accuracy of the AI's suggested replies.
How does the advanced search bar improve efficiency?
The advanced search bar uses AI to enhance search results. It makes it easy for the support team to find relevant information quickly, thereby improving their efficiency.
* This article provides an example of how a fictive company in the Door-to-door sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
