TwistMaster Inc. has a vast customer base that frequently requires technical assistance and support for their machinery. The company uses Deskhero's advanced AI capabilities to streamline its customer support process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
Deskhero's AI capabilities have significantly reduced the time taken to respond to customer queries. By analyzing past tickets and knowledge base articles, the AI can generate accurate responses to common issues, freeing up the support team to handle more complex queries.
The AI also enhances the search results on the company's support portal. It uses OpenAI embeddings to understand the context of a user's search and provide the most relevant results. This feature has improved the self-service capabilities of the support portal, reducing the number of tickets raised.
TwistMaster Inc. also uses Deskhero's custom fields feature to categorize tickets based on the type of machine or issue. This allows the support team to prioritize tickets and assign them to the appropriate team members.
Overall, Deskhero's AI capabilities have improved the efficiency of TwistMaster Inc.'s customer support services, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of a query and generate a suitable response.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings to understand the context of a user's search and provide the most relevant results.
How does TwistMaster Inc. use Deskhero's custom fields feature?
TwistMaster Inc. uses the custom fields feature to categorize tickets based on the type of machine or issue. This helps in prioritizing and assigning tickets.
* This article provides an example of how a fictive company in the Doubling, Twisting, Winding, and Skeining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
