DoubleDyne Systems receives numerous customer queries daily regarding the operation and maintenance of their machines. To manage these queries efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
The AI's ability to generate accurate responses to common queries has significantly reduced the workload of the support team. This allows them to focus on more complex issues that require human intervention.
DoubleDyne Systems also uses Deskhero's comprehensive search bar feature, enhanced by AI, to provide customers with relevant information quickly. The AI understands the context of a user's search and provides the most relevant results, improving the user experience on the support portal.
The company also uses Deskhero's custom email domains feature to provide a personalized experience to its customers. The support emails come from a domain that matches the company's brand, enhancing its professional image.
By leveraging Deskhero's AI capabilities, DoubleDyne Systems has been able to provide efficient and timely support to its customers, improving customer satisfaction and loyalty.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This reduces the workload of the support team.
How does Deskhero's AI enhance the search feature?
The AI understands the context of a user's search and provides the most relevant results, improving the user experience on the support portal.
How does DoubleDyne Systems use Deskhero's custom email domains feature?
DoubleDyne Systems uses Deskhero's custom email domains feature to send support emails from a domain that matches the company's brand, enhancing its professional image.
* This article provides an example of how a fictive company in the Doubling, Twisting, Winding, and Skeining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
