DrainBusters uses Deskhero's AI capabilities to manage a high volume of customer support tickets. The AI analyses previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customer queries.
The AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This allows customer support agents to quickly find relevant information and resolve customer issues more efficiently.
DrainBusters also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from its website. This ensures that the AI always has the most recent and relevant data to use when suggesting replies or enhancing search results.
By integrating Deskhero's REST API, DrainBusters is able to seamlessly connect its existing systems with Deskhero, allowing for real-time data exchange and ensuring that all customer support information is always up-to-date.
Overall, Deskhero's advanced AI capabilities have enabled DrainBusters to significantly improve its customer support operations, resulting in higher customer satisfaction and increased efficiency.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, allowing customer support agents to quickly find relevant information.
How does DrainBusters keep its knowledge base updated?
DrainBusters uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from its website.
* This article provides an example of how a fictive company in the Drain Cleaning & Jetting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
