JetFlow Services uses Deskhero's AI capabilities to handle a large number of customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, greatly reducing the time required to respond to customer inquiries.
The AI also improves the search results by using the same embeddings, enabling customer support agents to swiftly find pertinent information and resolve customer issues more effectively.
JetFlow Services utilizes Deskhero's website scraping feature to keep its knowledge base current with the most recent information from its website. This ensures that the AI always has the most up-to-date and relevant data to use when suggesting replies or improving search results.
By integrating Deskhero's REST API, JetFlow Services can seamlessly connect its existing systems with Deskhero, allowing for real-time data exchange and ensuring that all customer support information is always current.
Overall, Deskhero's advanced AI capabilities have allowed JetFlow Services to significantly enhance its customer support services, resulting in higher customer satisfaction and increased operational efficiency.
How does Deskhero's AI assist in handling customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, greatly reducing the time required to respond to customer inquiries.
How does Deskhero's AI improve search results?
The AI uses OpenAI Embeddings to improve search results, enabling customer support agents to swiftly find pertinent information.
How does JetFlow Services keep its knowledge base current?
JetFlow Services utilizes Deskhero's website scraping feature to keep its knowledge base current with the most recent information from its website.
* This article provides an example of how a fictive company in the Drain Cleaning & Jetting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
