DrainPro Solutions receives a high volume of customer queries daily, ranging from appointment scheduling to troubleshooting. To manage these effectively, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response times.
Deskhero's AI also enhances DrainPro's search results. When customers search for solutions on DrainPro's website, the AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This reduces the need for customers to contact support, freeing up resources for more complex queries.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI can scrape information from various sources, ensuring that the knowledge base always has the most current and relevant information. This further enhances the customer's self-service experience.
DrainPro also uses Deskhero's custom fields and user groups features to categorize their customers and tailor their responses accordingly. This personalization, powered by AI, improves customer satisfaction and loyalty.
Finally, the REST API allows DrainPro to integrate Deskhero with their other systems, creating a seamless workflow. The AI capabilities of Deskhero make this integration more effective by providing insights based on the data from all integrated systems.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This reduces the time spent on crafting responses, thus improving response times.
How does Deskhero's AI enhance search results?
When a customer searches for a solution, Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results.
How does Deskhero's AI help in personalizing responses?
Deskhero's AI uses custom fields and user groups to categorize customers. It then uses this categorization to tailor responses, thus personalizing the customer support experience.
* This article provides an example of how a fictive company in the Drain Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
