ClearFlow Services uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This automation reduces the time and effort required to create and update articles, ensuring that the knowledge base is always current.
The AI also uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the relevance of the knowledge base. This ensures that customers always find the most relevant information when they search the knowledge base.
ClearFlow also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI can scrape information from various sources, ensuring that the knowledge base always has the most current and relevant information.
The company also uses Deskhero's advanced search bar, powered by AI, to make it easier for customers to find the information they need. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant search results.
Finally, ClearFlow uses Deskhero's REST API to integrate the knowledge base with their website and other systems. This integration, enhanced by AI, ensures that customers can access the knowledge base from any platform.
How does Deskhero's AI help in creating and updating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This automation reduces the time and effort required to create and update articles.
How does Deskhero's AI enhance the relevance of the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the relevance of the knowledge base. This ensures that customers always find the most relevant information when they search the knowledge base.
How does Deskhero's AI improve the search functionality of the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant search results. This makes it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Drain Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
