DrainMaster Inc. uses Deskhero's ticket management feature to handle the high volume of customer queries they receive daily. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket.
The company also uses Deskhero's kanban board to manage their support workflow. The AI capabilities of Deskhero provide insights into the workflow, helping the company identify bottlenecks and improve efficiency.
DrainMaster uses Deskhero's custom email domains feature to provide a personalized experience to their customers. The AI capabilities of Deskhero use this personalization to tailor responses, improving customer satisfaction.
The company also uses Deskhero's user groups feature to categorize their customers. The AI uses this categorization to tailor responses and enhance the customer support experience.
Finally, DrainMaster uses Deskhero's REST API to integrate the platform with their other systems. The AI capabilities of Deskhero make this integration more effective by providing insights based on the data from all integrated systems.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This reduces the time spent on each ticket, improving efficiency.
How does Deskhero's AI enhance the customer support workflow?
Deskhero's AI provides insights into the support workflow, helping identify bottlenecks and areas for improvement. This improves the efficiency of the workflow.
How does Deskhero's AI improve the effectiveness of system integration?
Deskhero's AI provides insights based on the data from all integrated systems. This makes the integration more effective by ensuring that all systems work together seamlessly.
* This article provides an example of how a fictive company in the Drain Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
