HydroPro Drainage Systems uses Deskhero's AI to analyze previous tickets and suggest replies. This not only reduces the time taken to respond to customer queries but also ensures that the responses are accurate and consistent.
The company also leverages Deskhero's custom email domains feature to create a professional and unified image for their customer support services. This helps to build trust and credibility with their customers.
Deskhero's user groups feature allows HydroPro Drainage Systems to assign different roles and permissions to their support team members. This ensures that each team member has access to the information they need, while also maintaining the security and integrity of their data.
HydroPro Drainage Systems also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate certain processes, further enhancing the efficiency of their ticket management process.
Overall, Deskhero's AI capabilities have enabled HydroPro Drainage Systems to enhance their ticket management process, resulting in improved customer satisfaction and increased productivity.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets and suggests replies. This not only reduces the time taken to respond to customer queries but also ensures that the responses are accurate and consistent.
What is the purpose of Deskhero's custom email domains feature?
Deskhero's custom email domains feature allows you to create a professional and unified image for your customer support services. This helps to build trust and credibility with your customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. This can help automate certain processes, further enhancing the efficiency of your ticket management process.
* This article provides an example of how a fictive company in the Drainage System Construction & Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
