DrainFlow Solutions uses Deskhero's AI capabilities to manage their large volume of customer tickets. The AI analyses previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times and improving customer satisfaction.
The company also utilizes Deskhero's website scraping feature to gather information from their own website and other relevant sources. This data is then processed by the AI to enhance the search results, making it easier for the support team to find the information they need to resolve customer queries.
Deskhero's custom fields and structured data lists allow DrainFlow Solutions to categorize their tickets based on various parameters such as the type of drainage system, the nature of the problem, and the location of the customer. This helps the support team to prioritize tickets and handle them more efficiently.
DrainFlow Solutions also takes advantage of Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate certain processes, further enhancing the efficiency of their customer support services.
Overall, Deskhero's advanced AI capabilities have enabled DrainFlow Solutions to improve their customer support services, resulting in higher customer satisfaction and increased productivity.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI analyses previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in reducing response times and improving customer satisfaction.
What is the role of Deskhero's website scraping feature?
Deskhero's website scraping feature gathers information from your own website and other relevant sources. This data is then processed by the AI to enhance the search results, making it easier for the support team to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. This can help automate certain processes, further enhancing the efficiency of your customer support services.
* This article provides an example of how a fictive company in the Drainage System Construction & Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
