AquaShield Drainage uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This automates the process of creating and updating their knowledge base, saving them a significant amount of time and effort.
The company also utilizes Deskhero's advanced search bar, which is powered by AI. This feature allows their support team to quickly and easily find the information they need to resolve customer queries, improving their efficiency and productivity.
Deskhero's user groups feature enables AquaShield Drainage to assign different roles and permissions to their support team members. This ensures that each team member has access to the information they need, while also maintaining the security and integrity of their knowledge base.
AquaShield Drainage also uses Deskhero's kanban board to manage their support tickets. The AI analyses the tickets and suggests the most efficient way to handle them, helping the team to prioritize their work and manage their workload effectively.
Overall, Deskhero's AI capabilities have helped AquaShield Drainage to optimize their knowledge base management, resulting in improved efficiency and productivity.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This automates the process of creating and updating the knowledge base, saving a significant amount of time and effort.
How does Deskhero's advanced search bar work?
Deskhero's advanced search bar is powered by AI. It allows the support team to quickly and easily find the information they need to resolve customer queries, improving their efficiency and productivity.
Can Deskhero's kanban board help in managing support tickets?
Yes, Deskhero's kanban board can be used to manage support tickets. The AI analyses the tickets and suggests the most efficient way to handle them, helping the team to prioritize their work and manage their workload effectively.
* This article provides an example of how a fictive company in the Drainage System Construction & Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
