DrapeClean Pro receives a high volume of customer queries daily. They range from simple questions about cleaning methods to complex inquiries about specific fabric care. Managing these inquiries was becoming a challenge for the customer support team.
With Deskhero, DrapeClean Pro was able to structure their customer inquiries into tickets. The platform's advanced AI capabilities were then used to analyze these tickets and provide suggested replies based on previous tickets, knowledge base articles, uploaded files like cleaning manuals, and scraped website data.
The AI capabilities also enhanced the search results, making it easier for the support team to find relevant information quickly. This significantly reduced the time taken to respond to customer queries, improving overall customer satisfaction.
Deskhero's AI also helped in creating a comprehensive knowledge base. It generated articles from word, powerpoint, pdf files uploaded by DrapeClean Pro. This further assisted the support team in providing accurate and detailed responses to customer queries.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of DrapeClean Pro's customer support, leading to happier customers and a more productive support team.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI embeddings from various sources to provide more relevant and detailed search results.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files uploaded by the company. This helps in creating a comprehensive knowledge base.
* This article provides an example of how a fictive company in the Drapery, Curtain & Blind Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
