CurtainCare Plus was struggling with managing their growing customer inquiries. The inquiries were diverse and required detailed responses which was time-consuming for the support team.
By implementing Deskhero, CurtainCare Plus was able to manage their customer inquiries more effectively. The platform's ticket management feature allowed them to organize the inquiries, while the AI capabilities provided suggested replies based on previous tickets, knowledge base articles, and other relevant data.
The AI's ability to enhance search results proved to be a game-changer for CurtainCare Plus. It made it easier for the support team to find the needed information quickly, reducing the response time significantly.
Deskhero's AI also assisted in building a robust knowledge base. It generated articles from the company's uploaded files like cleaning guides and policies. This made it easier for the support team to provide detailed and accurate responses to customer inquiries.
Thanks to Deskhero's advanced AI capabilities, CurtainCare Plus has seen a significant improvement in their customer support response time and accuracy, leading to increased customer satisfaction.
How does Deskhero's AI assist in managing customer inquiries?
Deskhero's AI analyzes the customer inquiries and provides suggested replies based on previous tickets, knowledge base articles, and other relevant data.
How does Deskhero's AI improve the response time of the support team?
The AI enhances the search results, making it easier for the support team to find the needed information quickly. This reduces the response time significantly.
How does Deskhero's AI help in building a robust knowledge base?
Deskhero's AI generates knowledge base articles from the company's uploaded files like cleaning guides and policies. This helps in building a robust knowledge base.
* This article provides an example of how a fictive company in the Drapery, Curtain & Blind Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
