DrillMaster Inc. uses Deskhero's AI capabilities to manage customer queries more effectively. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to generate suggested replies to customer queries. This has reduced the time taken to respond to customer queries and improved customer satisfaction.
Deskhero's advanced search feature powered by AI has made it easier for DrillMaster Inc.'s customer support team to find relevant information quickly. The AI-enhanced search results have significantly reduced the time taken to resolve customer issues.
The comprehensive knowledge base of Deskhero has been a valuable resource for DrillMaster Inc. The AI capabilities of Deskhero have enabled the company to generate knowledge base articles from word, powerpoint, pdf files. This has made it easier for the customer support team to access and share information with customers.
Deskhero's custom fields and structured data lists have helped DrillMaster Inc. to organize their customer support data more effectively. The AI capabilities of Deskhero have also made it easier to manage and track tickets.
Overall, Deskhero's advanced AI capabilities have transformed DrillMaster Inc.'s customer support and helpdesk services. The platform has not only improved the efficiency of the customer support team but also enhanced the customer experience.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies to customer queries. This reduces the time taken to respond to customer queries and improves customer satisfaction.
How does Deskhero's AI-enhanced search feature work?
Deskhero's AI-enhanced search feature uses OpenAI Embeddings to find relevant content quickly. This reduces the time taken to resolve customer issues.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities make it easier to manage and track tickets. The platform uses AI to organize tickets based on various factors such as priority, status, and type of issue. This helps in efficient ticket management.
* This article provides an example of how a fictive company in the Drilling and Blasting Operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
