DrillTech Solutions receives numerous customer queries daily regarding their drilling and boring services. Managing these queries manually was time-consuming and led to delays in response. With Deskhero, they were able to automate this process, significantly reducing the response time.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content which is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered knowledge base of Deskhero has been instrumental in handling repetitive queries. It automatically generates responses based on the query context, freeing up the customer support team to focus on more complex issues.
Additionally, the comprehensive search bar powered by AI enhances the search results by providing more relevant and accurate results. This has improved the overall customer experience by providing quick and precise solutions to their queries.
Overall, Deskhero has transformed DrillTech's customer support process by automating responses, enhancing search results, and improving customer satisfaction.
How does Deskhero's AI capabilities enhance the customer support process?
Deskhero's AI capabilities enhance the customer support process by automating responses to customer queries. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies.
How does the AI-powered knowledge base work?
The AI-powered knowledge base automatically generates responses to customer queries based on the query context. It uses OpenAI Embeddings from various resources to find the most relevant and accurate response.
How does the AI-enhanced search bar improve customer experience?
The AI-enhanced search bar provides more relevant and accurate search results. This helps customers find quick and precise solutions to their queries, thereby improving their overall experience.
* This article provides an example of how a fictive company in the Drilling and boring contract services for mining and quarrying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
