MinePro Services receives a large number of customer emails daily. Managing these emails manually was proving to be a daunting task. With Deskhero, they were able to automate this process, improving their email response time.
Deskhero's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to sort and prioritize emails based on their urgency and complexity. This helps the customer support team to focus on high-priority emails first.
The AI-powered system also suggests replies to customer queries by analyzing the context of the query. This not only speeds up the response time but also ensures the accuracy of the responses.
Furthermore, the AI-enhanced search bar allows the support team to quickly find relevant information from the knowledge base, further speeding up the email response process.
Overall, Deskhero has revolutionized MinePro's customer interaction process by automating sorting and prioritizing of emails, suggesting accurate responses, and improving the speed of email response.
How does Deskhero's AI capabilities improve email management?
Deskhero's AI capabilities improve email management by automating the sorting and prioritizing of emails based on their urgency and complexity. It also suggests replies to customer queries, speeding up the response time and ensuring the accuracy of the responses.
How does the AI-powered system suggest replies to customer queries in emails?
The AI-powered system analyzes the context of the customer query and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest the most relevant and accurate response.
How does the AI-enhanced search bar speed up the email response process?
The AI-enhanced search bar allows the support team to quickly find relevant information from the knowledge base. This speeds up the email response process by providing the necessary information to resolve the query effectively.
* This article provides an example of how a fictive company in the Drilling and boring contract services for mining and quarrying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
