QuarryMaster Inc. deals with a high volume of customer support tickets daily. Managing these tickets manually was proving to be a challenge. With Deskhero, they were able to automate and streamline this process, improving their ticket resolution time.
Deskhero's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to sort and prioritize tickets based on their urgency and complexity. This helps the customer support team to focus on high-priority tickets first.
The AI-powered system also suggests replies to customer queries by analyzing the context of the query. This not only speeds up the response time but also ensures the accuracy of the responses.
Furthermore, the AI-enhanced search bar allows the support team to quickly find relevant information from the knowledge base, further speeding up the ticket resolution process.
Overall, Deskhero has revolutionized QuarryMaster's ticket management process by automating sorting and prioritizing of tickets, suggesting accurate responses, and improving the speed of ticket resolution.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities improve ticket management by automating the sorting and prioritizing of tickets based on their urgency and complexity. It also suggests replies to customer queries, speeding up the response time and ensuring the accuracy of the responses.
How does the AI-powered system suggest replies to customer queries?
The AI-powered system analyzes the context of the customer query and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest the most relevant and accurate response.
How does the AI-enhanced search bar speed up the ticket resolution process?
The AI-enhanced search bar allows the support team to quickly find relevant information from the knowledge base. This speeds up the ticket resolution process by providing the necessary information to resolve the ticket effectively.
* This article provides an example of how a fictive company in the Drilling and boring contract services for mining and quarrying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
