DrillTech Solutions receives numerous customer inquiries daily, ranging from technical issues with drilling equipment to questions about safety protocols. Using Deskhero's advanced AI capabilities, the company has been able to automate responses to common queries, freeing up their support staff to focus on more complex issues.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows the AI to find relevant content and generate suggested replies. For DrillTech Solutions, this means faster response times and more accurate information provided to their customers.
Additionally, Deskhero's comprehensive search bar enhanced by AI capabilities has made it easier for DrillTech's support staff to find relevant information quickly. Whether they're searching through past tickets or the knowledge base, the AI-enhanced search provides them with the most relevant results, making their job easier and more efficient.
The use of custom fields and structured data lists in Deskhero has allowed DrillTech Solutions to categorize and prioritize their tickets effectively. This, combined with the AI's ability to suggest replies based on similar past tickets, has significantly reduced the time spent on each ticket.
Finally, the REST API provided by Deskhero has enabled DrillTech Solutions to integrate their existing systems with the platform, ensuring a seamless transition and enhancing their overall operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, which can be used to respond to customer queries quickly and accurately.
How does the AI-enhanced search work?
The AI-enhanced search uses similar technology to the suggested replies feature. It searches through all available data, including past tickets and the knowledge base, to provide the most relevant results.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Drilling and Excavation of Crude Petroleum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
