Excavation Experts Inc. deals with a wide range of customer queries and issues daily. Managing these tickets efficiently is crucial for maintaining high customer satisfaction levels. With Deskhero's AI capabilities, the company has been able to automate and streamline this process.
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows it to suggest replies to new tickets based on similar past tickets, significantly reducing the time spent on each ticket.
Deskhero's kanban board, combined with its AI capabilities, has also improved the ticket management process for Excavation Experts Inc. The AI can categorize and prioritize tickets based on their content, allowing the support staff to focus on the most urgent issues first.
Furthermore, the AI-enhanced search feature has made it easier for the support staff to find relevant information quickly. Whether they're looking for a specific ticket or a knowledge base article, the AI provides them with the most relevant results.
Lastly, the REST API provided by Deskhero has allowed Excavation Experts Inc. to integrate the platform with their existing systems, ensuring a smooth transition and enhancing their overall operational efficiency.
How does Deskhero's AI help with ticket management?
Deskhero's AI analyzes previous tickets and other data to suggest replies to new tickets. It can also categorize and prioritize tickets based on their content, making the ticket management process more efficient.
How does the AI-enhanced search feature work?
The AI-enhanced search uses OpenAI Embeddings to search through all available data, including past tickets and the knowledge base, to provide the most relevant results.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Drilling and Excavation of Crude Petroleum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
