PassFirst has a comprehensive knowledge base that includes information on driving laws, test procedures, and course content. However, keeping this knowledge base updated and relevant was a challenging task. By implementing Deskhero, PassFirst was able to use AI to generate new knowledge base articles and keep their content up-to-date.
Deskhero's AI capabilities allowed PassFirst to generate articles from Word, PowerPoint, PDF files, and even scraped website data. This feature significantly reduced the time and effort required to create and update articles, allowing the team to focus on other important tasks.
The AI-enhanced comprehensive search bar also made it easier for both the support team and users to find relevant information in the knowledge base. This resulted in fewer support tickets and an improved user experience.
Moreover, the custom fields feature of Deskhero allowed PassFirst to structure their knowledge base in a way that made sense to their users. This further enhanced the usability of the knowledge base and increased user satisfaction.
By using Deskhero, PassFirst was able to enhance their knowledge base, reduce the number of support tickets, and improve their user experience.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scraped website data. This significantly reduces the time and effort required to create and update articles.
How does the AI-enhanced comprehensive search bar work?
The AI-enhanced comprehensive search bar makes it easier to find relevant information in the knowledge base. This results in fewer support tickets and an improved user experience.
What is the benefit of the custom fields feature?
The custom fields feature allows you to structure your knowledge base in a way that makes sense to your users. This enhances the usability of the knowledge base and increases user satisfaction.
* This article provides an example of how a fictive company in the Driver’s License Tests Preparation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
